Up to 30% off our Virtual Classroom Courses
Reception & Front Line Office Skills (5N1407) & Information & Administration (5N1389) - Virtual Classroom Course
Contact 0504 49155 for more information about getting a QQI Qualification in the comfort of your own home or office. Follow this link....for more information
Making the impossible possible
Reception & Front Line Office Skills (5N1407) & Information & Administration (5N1389) - Virtual Classroom
Who Should Attend?
These 2 modules are ideal for those working as a hotel receptionist, or working in a fast-moving reception environment.
Businesses or organisations who have the front of house staff wishing to achieve a consistent skill-set within the team, thereby providing the best experience for clients or guests.
You will also get a recognised CPD Certificate in Customer Service (completed online) in addition to the two QQI Level 5 Certificates.
Necessary Reception Skills
Communication QQI Level 5 - Virtual Classroom
Aims
This course will provide participants with the relevant knowledge, skills and capacity to communicate on a number of levels, both verbally and non- verbally in general and work-related situations under supervision.
Who Should Attend
This course is suitable for anyone interested in progressing toward a QQI major award, or have an interest in improving your communication skills.
You will also get a recognised CPD Certificate in Customer Service (completed online) in addition to your Communication QQI Level 5 Certificate.
Communication QQI Level 5
Customer Service QQI Level 5 - Virtual Classroom
Who is this customer service course for?
The course is delivered one day per week over five weeks, if you want a job in customer service, or you are currently dealing with customers over the phone or face to face and need to perfect your skills then you are the person who would benefit greatly from the skills learned from attending this QQI Level 5 customer service course.
You will also get a recognised CPD Certificate in Sales Skills (completed online) in addition to your Customer Service QQI Level 5 Certificate.
Customer Service QQI Level 5 - Delivered in our Virtual Classroom
Human Resource Management QQI Level 6 (6N3750) - Virtual Classroom
Who Should Attend the Course?
This HR Management course is delivered in a Virtual Classroom it is ideally suitable for an HR generalist, HR administrator, HR department managers or Supervisors or Team Leaders wanting a broaden their knowledge to work in the field of human resources management and to further develop their skills set.
You will also get a recognised CPD Certificate in Disciplinary Procedures (completed online) in addition to your HR Management QQI Level 6 Certificate.
HR Management Skills
Team Leadership QQI Level 6 - Virtual Class
This Team Leadership programme is a skills-based, practical training programme that can be delivered face-to-face, or virtually with ongoing tutor support.
The QQI Level 6 Team Leadership programme is designed to give your team leaders the process, tools, and leadership skills they need to motivate and empower team members, improve productivity, and increase the success of your team performance.
This online tutor lead Team Leadership course is suitable for Team Leaders, Front Line Managers and Supervisors who want a formal QQI Level 6 Qualification.
You will also get a recognised CPD Certificate in Effective Delegation (completed online) in addition to your Team Leadership QQI Level 6 Certificate
Team Leadership
Online Management Courses - CPD Approved
Leadership Skills - CPD Approved
Course Description
This course starts by introducing the basics of leadership and explores where the concept originated from. It then goes on to discuss various leadership theories, including situational leadership, contingency theories, transnactional and transformational leadership and more. It then moves on to discuss developing teams including team members by looking at the role leaders play in this.
Duration 90 minutes
Online Sales Courses - CPD Approved
Sales Training Online - CPD Approved
The course will cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting. You’ll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids.
Our RoSPA, IATP, IFE, IIRSM & CPD approved courses are owned by VideoTile Learning Ltd and are distributed under licence. Duration 120 minutes
CPD Approved Infection Control Online Course Overview
CPD Approved Infection Control Online Course
This course will start by defining infection prevention and control and explaining the impact of good and bad infection control.
It then goes into detail about, the legislation that applies to infection control, the different types of microorganisms, how bacteria are transmitted, the chain of infection, and much more.
This is a CPD Approved Infection Control Course. Duration 60 minutes
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Interview Skills
"I cannot recommend 2UpSkill highly enough. Miriam was highly professional and thorough as my mentor for the Interview Preparation Training. Going into the course it was clear that I undervalued my skills and was not very confident as a candidate seeking a promotion in the company I worked for. Miriam was very helpful and touched on all scenarios for the interview. As a result my confidence was boosted, my career goal became much more focused and I secured the position I applied for .This course is ESSENTIAL for anyone returning to the workplace or seeking promotion in an existing role." Eloise Gilsenen, Thurles
Consumer Law Ready
"I found charlie to be a very affable host and co-ordinator of the course, he made everyone feel at ease whilst dissecting the legalities of the information provided. His infectious humour and attention to detail allowed a ready absorption of the substantial details in the course information. I am very confident in recommending him and his courses." Mike Mannix Kiko Reiki, Dublin
Consumer Law Ready
"Thank you Charlie for the very informative training you delivered on Consumer Law Ready. I would highly recommend this course for everyone in business and also for individuals themselves." Linda Twamley Enterprise Development Officer South Dublin County Partnership
HR Management QQI Level 6
"Having started a new job as care Manager of a residential house with little or no knowledge of HR Management, I decided to participate in this course. The course material was very good, and my tutor delivered the course in a calm and logical method at a pace which allowed me to learn easily. The project was where I discovered that i truly understood the course material. In completing this course I now have a great understanding of the proper procedures in HR. I’m already applying with confidence what I've learned in the course at work." Marie O’Regan Thurles
Training Delivery & Evaluation QQI Level 6
"I really enjoyed this training, delivery and evaluation course and I now have the knowledge and confidence to stand up in front of a group and deliver a training session. I would highly recommend this course to my colleagues and I will definitely attend another course with 2upskill training and coaching, in the months ahead." Mairead Ryan Thurles
Supervisory Skills QQI Level 6
“I have worked in numerous jobs during my life which included working as a supervisor and had no formal qualifications. After being out of work I eventually worked on a Community Employments Scheme. During my last year there I was sent on a Supervisory Management Skills course and under the guidance of Charlie Mernagh I achieved a Distinction in the course. I was surprised to attain such a good result as I was out of the education system for 41 years and this I put down to the excellent tutor I had.” Rodger Sweeney, Thurles
Management Training
"We cannot recommend Charlie and up2skill enough. The management training sessions have helped us tremendously – and helped our management team to understand their own management styles. All content covered was relevant and value adding and the delivery of the sessions was engaging. The feedback from all employees who attended was phenomenal. With Kind Regards, Eden O’Hara Centaur Fund Services Limited"