Retail Selling QQI Level 5

Retail Selling QQI Level 5

  • €440,00
  • Save €110


To register or get more details on this course please call: 0504 49155 or to message us Click here

Aim of the Programme Module

This programme module aims to provide a learner with the relevant knowledge, skills and competence to operate effectively and efficiently in a range of retail selling environments displaying professionalism and best practice when dealing with customers.

Learner Profile

This very practical and highly interactive course is suitable for those who are keen to get a recognised qualification and key skills required to be successful inretail selling.

Duration

5 days in a class based setting

Status

Minor Award

Credits

15 credits

Objectives

At the end of this module learners will be able to:

  • Explain the principles and capabilities of a range of technologies currently utilised in the retail sector to include cash registers, bar code scanners, electronic payment units, security devices, and stock control systems
  • Interpret key terminology and trends in retail selling
  • Analyse the impact of a range of factors on a retail environment to include customer loyalty, merchandising, retail ethics, training and communications skills
  • Analyse current retail legislation and identify key legal responsibilities in relation to employers, employees, customers and product manufactures
  • Identify health and safety initiatives aimed at improving safety in a retail environment
  • Analyse the key characteristics of a range of payment options available to customers in a retail environment
  • Analyse the key characteristics of a range of retail environments to include self-service, online selling and personal service
  • Employ a range of techniques to identify appropriate opportunities to open or close a sale, to deal with complaints or to present alternative products
  • Employ a range of communication skills in a retail environment to include use of active listening, product demonstration, and customer support techniques
  • Employ secure cash handling techniques when dealing with a range of procedures to include refunds, void sales, vouchers, electronic transactions, payment validation, cheques, floats, product exchange and credit notes
  • Employ standard procedures to utilise a range of devices currently used in the retail sector to include cash registers, bar code scanners, electronic payment units, security devices, and stock control systems
  • Design a procedure for dealing with an unexpected incidence such as a fire or an injury in a retail environment
  • Contribute to the planning and implementation of effective customer services policies to include returns, cash and carry, delivery and after sales services
  • Take responsibility for the effective handling of customer feedback

Key Units on Video