Consumer - Online Store

Consumer Law for Retail

  • €95,00

 consumer law regulations brochure

Classroom: - Online Training (Required to Attend Class)

  • Computer with camera and microphone
  • Internet
  • A quiet space in their home
  • A printer for printing module (optional)

Who Should Attend & Why?

Consumer Law is an area you will need to be familiar with if you are in retail, online selling, own an online store, thinking of opening online shops, have or thinking of opening a store on the high street or in a mall (shopping centre). The consumer is the judge and jury if you are not complying with consumer law.

Overview Of Project

The project is called Consumer Law Ready The project partners are BEUC the European Consumer Organisation, SMEunited, formally known as UEAPME is the association of crafts and SMEs in Europe, and Eurochambres the Association of European Chambers of Commerce and Industry.

Consumer Law is in place to protect consumers rights across the European Union.

This project is designed by consumer law legal experts and approved by the European Commission and the European Union.

fact sheet consumer law regulation

Delivery Methodology?

Consumer law is there for both the consumer and those in retail. The course is highly interactive and is delivered online with your tutor present throughout. You will get five modules emailed to you a week before the course delivery so as you can familiarise yourself with the key areas that apply to your business.

Learning Outcomes

At the end of this virtual course participants will be able to:

  • Outline the key pieces of information required by law that traders must make available to consumers 
  • Describe how the information can and cannot be presented
  • Discuss what the law requires traders to do if a consumer wants to withdraw from the contract and return goods purchased online or at a distance
  • Describe the information consumers need to have access to when they want to return goods purchased from the trader online or at a distance
  • Outline the exceptions that exist in consumer law regarding the right of withdrawl 
  • Outline the consequences to the trader if the consumer is not informed of their rights
  • Describe consumers rights and guarantees when they do business with a trader, in the shop, online or at a distance
  • Discuss the difference between a legal guarantee and a warrenty (guarantee) and how consumers need to be informed of their rights
  • Outline the consequences to the trader if the consumer is not informed of the legal guarentee
  • Discuss what unfair commercial practices and unfair contract terms are and the consequences that apply by law
  • Outline what ADR and ODR mean and how they can be of benefit to traders and consumers if a dispute cannot be resolved

What is Covered in the Course?

Modules include:

  • Pre-contractual requirements,
  • Consumer right of withdrawal
  • Consumer rights and guarantees in case of non-conforming products
  • Alternative dispute resolutions and online dispute resolution,
  • Unfair commercial practices and unfair contract terms.

Free Online Course

You will also get access to a free online course. 

Our RoSPA, IATP, CPD, IIRSM & IFE approved courses are owned by VideoTile Learning Ltd and are distributed under licence by 2upskill training and coaching.


Complete the assessment that has been designed by the project partners. You can then download a certificate in Consumer Law, accredited by the European Commission. The assessment is online.

Link to Sample Certificate

Next Course


Consumer Law Ready  Approved Local Trainer

Charlie Mernagh 





Charlie Mernagh is approved to deliver consumer law ready project.


The Right of Withdrawal - Module 2

Unfair Commercial Practices - Module 4

cancellation policy

Alternative Dispute Resolution

ECC Ireland

Online Dispute Resolution