Consumer Law Ready Workshop for SMEs

Consumer Law Ready Workshop for SMEs

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Helping SMEs Prepare

As part of the new deal for consumers, the European Commission has approved expert workshops for Business Owners/Managers. The name of the project is"Consumer Law Ready" which is funded by the European Parliament and the European Commission. 

The project is managed in cooperation with the European Commission by BEUC (the European Consumer Organisation), in a consortium with Eurochambres (The Chamber of commerce in the City of Brussels, Belgium) and UEAPME (the European Association of Craft, Small and Medium-sized Enterprises).


The consortium designed the Consumer Law Ready project and is managing the training throughout the European Union.

What is the purpose of the "Consumer Law Ready" project?

This expert workshops are for the benefit of micro, small and medium-sized enterprises (SMEs), providing the necessary tools to comply with the latest EU and national consumer laws.

Consumers are entitled to have their rights and interests protected by law so it is necessary for business owners/managers of businesses to have their procedures in place. For business owners/managers to have their policies and procedures in place it is vital that they have the correct information and the place to get it is by attending a workshop near you.

In stome selling Distance Selling (in consumers home)  Online selling

The workshop covers domestic and cross-border aswell as online and offline trading.

Who Should Attend?

The European Commission has approved the project and the consortium are keen to raise awareness and have micro, small and medium-sized businesses trading anywhere in the European Union attend the "Consumer Law Ready" workshop.
For example you the business owner sell a product or service such as health or beauty, computer & electronics, education or training, industry & agriculture, home & garden, travel & accommodation, automotive and other sectors who transact business with consumers locally or online.

What modules will you get?

You get five "Consumer Law Ready" Modules:

  • Pre-contractual information requirements (module 1)
  • The right of withdrawal (module 2)
  • Consumer rights and guarantees (module 3)
  • Unfair commercial practices and contract terms (module 4)
  • Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) (module 5)


The Right of Withdrawal - Module 2

Unfair Commercial Practices - Module 4

Alternative Dispute Resolution

ECC Ireland

Online Dispute Resolution