Telesales Training Course

Telesales Training Course

CPD Approved CPD Accredited

Suitable for those in Sales Roles or aspiring Sales People

Anyone that deals with telephone calls taking inbound calls or making outbound calls for their own business or dealing with telephone calls for their employer's company will benefit from this telesales training course. 

Brief Overview

Telephone sales is a different skill than face to face sales and this training course is designed to give you a clear understanding of the telephone process and demonstrate the skills, attributes, and knowledge necessary to use proven techniques that will improve your professionalism and confidence when using the phone.


At this end of this telesales training course you will be able to:

Structure your calls effectively and follow an effective method of developing sales
Use specific methods to improve communication over the phone including well-developed questioning
Present your product/service to the customer in a way that makes them want to buy
Overcome objections including getting past gatekeepers
Close a sale

About the Trainer

Charlie Mernagh has been training sales agents and sales managers since 1982. He started his own sales career in 1980 and within less than two years was the top sales manager in Ireland. He has won numerous sales and sales management awards. His training has helped 1000s of salespeople which include those working in a contact centre environment building very successful sales careers by using simple but effective techniques in selling. 

Contact Charlie on 0504 49155 or email or through contact form