Conflict Resolution in the Workplace

20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment and motivation.

Course Description

This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the common causes and the effects this can have on the workplace.

It covers the stages and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.

Who is this course suitable for?

This course is aimed at Supervisors and Managers that want to develop effective conflict resolutions methods. The course can be a great starting point for people new to their leadership role aswell as more established managers that want to enhance their skills. This act as a great introduction to the subject and covers the key concepts and theories relating to conflict management.
CPD Approved

The CPD process works across all business sectors providing independent accredition of CPD. Because CPD verify independently, learners can be confident that they have achieved CPD THROUGH IMPARTIAL MEANS.
Why Complete this Course?

As well as negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes on the workplace. These can be a development of shared ideas, the ability to reach comprimises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

Course Outline

Module one - The causes and symptoms of conflict at work
Module two - Resolving conflice
Module three - The five conflict modes
Module four - Using the modes
Module five - Assertiveness
Module six - Making positive outcomes

Duration 45 minutes - note: this is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions

Online training is flexible, efficient and cost effective, so canditates can progress through the module at their own pace, in their own time, making it easy to fit the training in around their work and personal life.


Beyond this topic we offer a range of other business skills courses that could all be useful in developing and improving as a manager. The one that directly complimenmt this course are Developing Teamwork and Introduction to Emotional Intelligence.