Customer Service – QQI Level 5

Customer service applies to almost every business and customer service agents could be working from a call centre or working from home, they could be working in a restaurant or in a hotel, but the message is customer service jobs are out there for you if you have the appropriate training and skills. If you are searching for customer service jobs or would like to become a customer service assistant or even a customer service agent or you may be a customer service representative currently, then this course is for you.

Course Details

Customer Service QQI Level 5 - 5N0972 

Starts 23rd October in Nenagh and 5th November in Tipperary Town

Course Details

This is an excellent course for those who are customer facing or dealing with customers over the phone. It is a fact that it is easier to keep a client than it is to get a new customer.

You will learn how to professionally approach your customer or answer the phone when a call comes in.

Who should attend this five day customer service course which is delivered one day per week over five weeks, if you want a job in customer service, or you are currently dealing with customers over the phone or face to face and need to perfect your skills then you are the person who would benefit greatly from the skills learned from attending this QQI Level 5 customer service course.

The course is within easy reach of Thurles, Roscrea, Urlingford, Templemore, Cashel and Tipperary town as well as other major towns in Munster or even Leinster. This Customer Service course is certified at QQI/FETAC Level 5 on the National Framework of Qualifications

Excellent customer service enhances business and gives people the confidence that their voice is heard and it will also encourage them to tell others about your business and how well you look after customers. Invest today and build for tomorrow.

If you want an easy payment plan call 0504 49155 now

Delivered in Nenagh and Tipperary Town

 

See learning objectives and course outline at the bottom of this page

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Reducing Customer's Fears

Learning Objectives

At the end of this course you will be able to:

-Describe how your interaction with others impacts on the overall image of the organisation and the perception customers will have of you and those you work with

-Demonstrate the necessary customer service skills and competencies

-Improve your own self-confidence and communication skills

-Determine that motivation and assertiveness can build results and help you achieve goals in both your personal and professional life

-Demonstrate how to deal with difficult customers in a positive professional and structured manner without offending the customer and still resolving the situation