Consumer Law Ready Workshop for SMEs

This workshop is for micro, small and medium-sized enterprises (SMEs). A misleading practice involves providing false, misleading and deceptive information. Misleading advertising, misleading information and withholding material information are considered misleading practices.

Course Details

Consumer Law Ready Workshop for SMEs

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Organisations in Ireland attending Pilot Workshop

Consumer Law READY Class of February 2018

Front Row left to right, Eileen Murphy Setanta College, John M Kennedy Thurles Chamber Enterprise Centre (LIT), Charlie Mernagh 2UpSkill Tutor, Chloe Williamson Setanta College, Mary Cantwell Electrical Generators & Pump Services Ltd. Back Row Left to Right, PJ Butler Thurles Hardware Ltd, Colm Fitzgibbon Stakelums Hardware Ltd, James O’Sullivan AV Star Systems, Joe Delaney Joe Delaney Lawnmowers, Emma Lacy Horan Automation & Consulting, Antoinette Connolly TQ Electrical Engineering, Kevin Smith Setanta College.

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Helping SMEs Prepare

As part of the new deal for consumers, the European Commission has designed expert workshops for SMEs. The name of the project is "Consumer Law Ready" which is funded by the European Parliament and the European Commission. 

It is managed in cooperation with the European Commission by BEUC (the European Consumer Organisation), in a consortium with Eurochambres (The Chamber of commerce in the City of Brussels, Belgium) and UEAPME (the European Association of Craft, Small and Medium-sized Enterprises).

The consortium has designed and is managing the training project throughout Europe.

What is the purpose of the "Consumer Law Ready" project?

This expert workshop is for micro, small and medium-sized enterprises (SMEs), helping you comply with the latest EU and national consumer laws.

As consumers are entitled to have their rights and interests protected by law it is necessary for businesses to have their procedures in place and visible for the consumer to see for the promotion of those rights and interests.

The workshop covers domestic and cross-border trading aswell as online and offline trading.

Who Should Attend?

This workshop is designed to be delivered over one full day or four evenings. The European Commission is keen to raise awareness and have micro, small and medium-sized businesses trading anywhere in the European Union attend the "Consumer Law Ready" workshop.
For example you the business owner sell a product or service such as health or beauty, computer & electronics, education or training, industry & agriculture, home & garden, travel & accommodation, automotive and other sectors who transact business with consumers locally or online.

What modules will you get?

You get five "Consumer Law Ready" Modules:

  • Pre-contractual information requirements (module 1)
  • The right of withdrawal (module 2)
  • Consumer rights and guarantees (module 3)
  • Unfair commercial practices and contract terms (module 4)
  • Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) (module 5)

Approved Consumer Law Ready Trainer

Each country in the European Union have a national trainer and national trainers appoint local trainers. Both national and local trainers attend a train the trainer training session to ensure consistency in the delivery of the workshops. Charlie Mernagh is an approved local trainer and has been trained to facilitate this European Commission project. Workshops are facilitated at Thurles Chamber Enterprise Centre on the LIT Campus Thurles which is close to all major cities across Ireland such as Limerick, Kilkenny, Cork and Dublin aswell as major towns such as Nenagh, Clonmel, Portlaoise and Roscrea.

Further information on the  ConsumerLaw READY website

See Course Schedule above and click here for Testimonials

cancellation policy

 Consumer Detriment Study Ireland 2014

(Competition & Consumer Protection Commission Ireland Report 2015)
  • Other Problems - 1%
  • Contract Terms and Conditions Issues - 3%
  • Cancellation Issues - 4%
  • Guarantee/Warranty Issues - 4%
  • Product/Service Delivery/Collection issues - 6%
  • Repair Issues - 6%
  • Deal/Voucher Website Issues -6%
  • Refund Issues -7%
  • Financial Product/Service Issues - 7%
  • False/Misleading/Incorrect Sales Issues - 13%
  • Cost/Pricing issues - 14%
  • Product or Service Fault/Defection - 58%
Full Report - CCPC Website

European Commission ISMETCEC Thurles Chamber 

Learning Objectives

At the end of this workshop you will be able to; Identity with the rules on pre-contractual information requirements. Recognise the rules on the consumer’s right to withdraw from a distance and off-premises contracts. Give examples of the remedies which traders must provide when they do not conform with the contract. Explain what unfair commercial practices and unfair contract terms are. Give examples of alternative dispute resolution and the Online Dispute Resolution (ODR) platform, an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.