Consumer Law Ready Workshop for SMEs
Consumer Law Ready Workshop for SMEs
To book:- use a secure password - Uppercase, lowercase, number, character (example -Save3Sheep!)
Organisations in Ireland attending Pilot Workshop
Front Row left to right, Eileen Murphy Setanta College, John M Kennedy Thurles Chamber Enterprise Centre (LIT), Charlie Mernagh 2UpSkill Tutor, Chloe Williamson Setanta College, Mary Cantwell Electrical Generators & Pump Services Ltd. Back Row Left to Right, PJ Butler Thurles Hardware Ltd, Colm Fitzgibbon Stakelums Hardware Ltd, James O’Sullivan AV Star Systems, Joe Delaney Joe Delaney Lawnmowers, Emma Lacy Horan Automation & Consulting, Antoinette Connolly TQ Electrical Engineering, Kevin Smith Setanta College.
Helping SMEs Prepare
As part of the new deal for consumers, the European Commission has designed expert workshops for SMEs. The name of the project is "Consumer Law Ready" which is funded by the European Parliament and the European Commission.
It is managed in cooperation with the European Commission by BEUC (the European Consumer Organisation), in a consortium with Eurochambres (The Chamber of commerce in the City of Brussels, Belgium) and UEAPME (the European Association of Craft, Small and Medium-sized Enterprises).
The consortium has designed and is managing the training project throughout Europe.
What is the purpose of the "Consumer Law Ready" project?
This expert workshop is for micro, small and medium-sized enterprises (SMEs), helping you comply with the latest EU and national consumer laws.
As consumers are entitled to have their rights and interests protected by law it is necessary for businesses to have their procedures in place and visible for the consumer to see for the promotion of those rights and interests.
The workshop covers domestic and cross-border trading aswell as online and offline trading.
Who Should Attend?
What modules will you get?
You get five "Consumer Law Ready" Modules:
- Pre-contractual information requirements (module 1)
- The right of withdrawal (module 2)
- Consumer rights and guarantees (module 3)
- Unfair commercial practices and contract terms (module 4)
- Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) (module 5)
Approved Consumer Law Ready Trainer
Each country in the European Union have a national trainer and national trainers appoint local trainers. Both national and local trainers attend a train the trainer training session to ensure consistency in the delivery of the workshops. Charlie Mernagh is an approved local trainer and has been trained to facilitate this European Commission project. Workshops are facilitated at Thurles Chamber Enterprise Centre on the LIT Campus Thurles which is close to all major cities across Ireland such as Limerick, Kilkenny, Cork and Dublin aswell as major towns such as Nenagh, Clonmel, Portlaoise and Roscrea.
Further information on the ConsumerLaw READY website
See Course Schedule above and click here for Testimonials
Consumer Detriment Study Ireland 2014
- Other Problems - 1%
- Contract Terms and Conditions Issues - 3%
- Cancellation Issues - 4%
- Guarantee/Warranty Issues - 4%
- Product/Service Delivery/Collection issues - 6%
- Repair Issues - 6%
- Deal/Voucher Website Issues -6%
- Refund Issues -7%
- Financial Product/Service Issues - 7%
- False/Misleading/Incorrect Sales Issues - 13%
- Cost/Pricing issues - 14%
- Product or Service Fault/Defection - 58%
At the end of this workshop you will be able to; Identity with the rules on pre-contractual information requirements. Recognise the rules on the consumer’s right to withdraw from a distance and off-premises contracts. Give examples of the remedies which traders must provide when they do not conform with the contract. Explain what unfair commercial practices and unfair contract terms are. Give examples of alternative dispute resolution and the Online Dispute Resolution (ODR) platform, an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.