Everything you need to know about motivating yourself — customer retention
Posted by Liz Fitzgibbon on
Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy with the products and services you are selling and the process of purchasing and ordering you are using. If you do that successfully, you are on your way to becoming known for providing excellent customer service.
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Posted by Charlie Mernagh on
Greeting Customers in Retail
A lot of things happen. They all take place within the first couple of minutes after a customer enters your store. They immediately do a visual assessment: How does the store look? Is the merchandise appealing? Is the store welcoming?
When you first greet the customer, you are selling yourself first, the store second, the experience third, and the merchandise last. You want to get the customer feeling comfortable in the store
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- Tags: customer centric, customer greeting, customer retention, customer service greeting, customer service skills, greeting customers, retail sales, retail selling, sales skills, selling skills