Everything you need to know about motivating yourself — customer retention
9 Tips for Excellent Customer Service
Posted by Liz Fitzgibbon on
Be Friendly
Customer Service starts with a smile. When you are in a face-to-face situation, a warm greeting should be the first thing your customers see and hear when they ask for help. Even when handling customer service requests via telephone, a smile can come through in your voice, so make sure you're ready to be friend
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Front Line retail selling Tips
Posted by Charlie Mernagh on
Greeting Customers in Retail
A lot of things happen. They all take place within the first couple of minutes after a customer enters your store. They immediately do a visual assessment: How does the store look? Is the merchandise appealing? Is the store welcoming?
When you first greet the customer, you are selling yourself first, the store second, the experience third, and the merchandise last. You want to get the customer feeling comfortable in the store