Everything you need to know about motivating yourself — customer greeting

9 Tips for Excellent Customer Service

Posted by Liz Fitzgibbon on

9 Tips for Excellent Customer Service

 Be Friendly

Customer Service starts with a smile. When you are in a face-to-face situation, a warm greeting should be the first thing your customers see and hear when they ask for help. Even when handling customer service requests via telephone, a smile can come through in your voice, so make sure you're ready to be friend

 

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Front Line retail selling Tips

Posted by Charlie Mernagh on

Front Line retail selling Tips

retail selling

Greeting Customers in Retail

A lot of things happen. They all take place within the first couple of minutes after a customer enters your store. They immediately do a visual assessment: How does the store look? Is the merchandise appealing? Is the store welcoming?

When you first greet the customer, you are selling yourself first, the store second, the experience third, and the merchandise last. You want to get the customer feeling comfortable in the store

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