Everything you need to know about motivating yourself
9 Tips for Excellent Customer Service
Posted by Liz Fitzgibbon on
Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy with the products and services you are selling and the process of purchasing and ordering you are using. If you do that successfully, you are on your way to becoming known for providing excellent customer service.
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- Tags: Active listening skills, customer feedback, customer greeting, customer loyalty, customer retention, customer satisfaction, customer service course near me, customer service distance learning, customer service greeting, customer service skills, Customer service training, excellent customer service, how to deal with customer complaints, how to keep customers happy, online customer service course, principles for success, QQI level 5 courses, QQI Level 5 Customer Service, tips for excellent customer service, virtual classroom customer service
How to Manage and Motivate a Remote Workforce
Posted by Miriam Durack on
How to Manage and Motivate a Remote Workforce
Whilst Working from Home (WFH) has now become the new normal, managing and motivating a remote workforce requires the same basic approach as a traditional office environment. However, the tools and strategies you use to create connection, keep the lines of communication open, and manage performance will need an upgrade to keep up with the challenges of the remote workplace.
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- Tags: engaging staff, how to manage staff remotely, how to motivate staff, how to motivate staff remotely, HR Management, HR Management courses, Human Resources Management, leverage technology, mazlow heirachy of needs, motivated employees, motivating staff, motivational theories, productive employee, QQI Level 6 HR Management course, QQI Level 6 online course, remote workforce, remote working, set clear expectations, staff performance, Virtual Classroom HR courses, working from home, zoom meetings
Hard Skills vs Soft Skills
Posted by Liz Fitzgibbon on
What’s the difference? Hard Skills – are teachable abilities or skill sets that are easy to quantify, for example a Degree or Certificate, proficiency in a foreign language, machine operation, typing speed. These ‘hard’ skills are often listed in your cover letter when applying for a job and are easy for an employer to recognise. Soft Skills – Also known as ‘people skills’ or ‘interpersonal skills’ are things like flexibility, leadership, communication, teamwork, time management, patience, motivation. It isn’t enough to just say that you possess a ‘soft skill’ so the best way to demonstrate that you possess a...
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- Tags: employers, Hard Skills, Interpersonal Skills, interview preparation, interview skills, interviews, Job Application, leadership skills, management skills, People skills, Soft Skills, STAR Interview Technique, team leadership, teamwork, time management
5 Ways to deliver excellent Customer Service
Posted by Liz Fitzgibbon on
Want to know 5 ways on how to provide excellent Customer Service and retain customers? Read on....
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- Tags: customer loyalty, customer satisfaction, customer service, excellent customer service, QQI Level 5 Customer Service
Great Sales Ideas
Posted by Charlie Mernagh on
1. Work Systematically
Take your list of prospects and systematically work through your list one after the other without pre-judging any call before it is made. Focus on the list and nothing more as sales objections will only happen if at all throughout the call and not before, so to improve sales focus on working systematically
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- Tags: Cold call, cold calling, sales, Sales agent, sales articles, sales consultant, sales jobs, sales manager, Sales rep, sales representative, sales strategy, salesforce, secret sales, seller, trainers sale