Everything you need to know about motivating yourself

9 Tips for Excellent Customer Service

Posted by Liz Fitzgibbon on

9 Tips for Excellent Customer Service

 

Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy with the products and services you are selling and the process of purchasing and ordering  you are using.  If you do that successfully, you are on your way to becoming known for providing excellent customer service.

For more information on Customer Service or to book a place on our next QQI Level 5 Customer Service (virtual classroom) course please click HERE

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How to Manage and Motivate a Remote Workforce

Posted by Miriam Durack on

How to Manage and Motivate a Remote Workforce

How to Manage and Motivate a Remote Workforce

Whilst Working from Home (WFH) has now become the new normal, managing and motivating a remote workforce requires the same basic approach as a traditional office environment.  However, the tools and strategies you use to create connection, keep the lines of communication open, and manage performance will need an upgrade to keep up with the challenges of the remote workplace.

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Hard Skills vs Soft Skills

Posted by Liz Fitzgibbon on

Hard Skills vs Soft Skills

What’s the difference?   Hard Skills – are teachable abilities or skill sets that are easy to quantify, for example a Degree or Certificate, proficiency in a foreign language, machine operation, typing speed.  These ‘hard’ skills are often listed in your cover letter when applying for a job and are easy for an employer to recognise. Soft Skills – Also known as ‘people skills’ or ‘interpersonal skills’ are things like flexibility, leadership, communication, teamwork, time management, patience, motivation.  It isn’t enough to just say that you possess a ‘soft skill’ so the best way to demonstrate that you possess a...

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5 Ways to deliver excellent Customer Service

Posted by Liz Fitzgibbon on

5 Ways to deliver excellent Customer Service
Want to know 5 ways on how to provide excellent Customer Service and retain customers?   Read on....

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Great Sales Ideas

Posted by Charlie Mernagh on

Great Sales Ideas

Sales Success

1. Work Systematically
Take your list of prospects and systematically work through your list one after the other without pre-judging any call before it is made. Focus on the list and nothing more as sales objections will only happen if at all throughout the call and not before, so to improve sales focus on working systematically

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