Everything you need to know about motivating yourself
How to Plan & Hold Kick off Meetings with Your Team
Posted by Charlie Mernagh on
Meetings, Meetings! - Why Have them?
A team consists of people working largely on their own need help in the following areas:-
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- Tags: enthusiasm, kick off meeting, meeting, meetings, motivation, presentation skills, staff meeting, team, team meeting, teams
10 Steps to Better Public Speaking
Posted by Charlie Mernagh on
You only have one chance to make a great first impression, so practice your speech a number of times before delivery on the big day.
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- Tags: lecture, presentation, public speaking, speech, speeches
Developing Team Spirit & Commitment
Posted by Charlie Mernagh on
Developing and maintaining team spirit is something you have to continuously work at.It starts with you the manager, business owner. You must have the desire to win and want to compete at the top level. Then you must develop the same desire and commitment from your senior team and get them supporting the department and overall company goals.
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- Tags: goal setting, goals, objectives, targets
Leadership
Posted by Charlie Mernagh on
Leadership Theories What is it that makes some people excel in leadership roles? Leadership theories seek to explain how and why certain people become leaders. Such theories often focus on the characteristics of leaders, but some attempt to identify the behaviours that people can adopt to improve their own leadership abilities in different situations. Early debates on the psychology of leadership often suggested that such skills were simply abilities that people were born with. In other words, these theories proposed that certain people were simply "born leaders." Some more recent theories propose that possessing certain traits may help make people...
9 Tips for Excellent Customer Service
Posted by Liz Fitzgibbon on
Be Friendly
Customer Service starts with a smile. When you are in a face-to-face situation, a warm greeting should be the first thing your customers see and hear when they ask for help. Even when handling customer service requests via telephone, a smile can come through in your voice, so make sure you're ready to be friend
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- Tags: Active listening skills, customer feedback, customer greeting, customer loyalty, customer retention, customer satisfaction, customer service course near me, customer service distance learning, customer service greeting, customer service skills, Customer service training, excellent customer service, how to deal with customer complaints, how to keep customers happy, online customer service course, principles for success, QQI level 5 courses, QQI Level 5 Customer Service, tips for excellent customer service, virtual classroom customer service