Everything you need to know about motivating yourself

Hard Skills vs Soft Skills

Posted by Liz Fitzgibbon on

Hard Skills vs Soft Skills

What’s the difference?   Hard Skills – are teachable abilities or skill sets that are easy to quantify, for example a Degree or Certificate, proficiency in a foreign language, machine operation, typing speed.  These ‘hard’ skills are often listed in your cover letter when applying for a job and are easy for an employer to recognise. Soft Skills – Also known as ‘people skills’ or ‘interpersonal skills’ are things like flexibility, leadership, communication, teamwork, time management, patience, motivation.  It isn’t enough to just say that you possess a ‘soft skill’ so the best way to demonstrate that you possess a...

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5 Ways to deliver excellent Customer Service

Posted by Liz Fitzgibbon on

5 Ways to deliver excellent Customer Service
Want to know 5 ways on how to provide excellent Customer Service and retain customers?   Read on....

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Great Sales Ideas

Posted by Charlie Mernagh on

Great Sales Ideas

Sales Success

1. Work Systematically
Take your list of prospects and systematically work through your list one after the other without pre-judging any call before it is made. Focus on the list and nothing more as sales objections will only happen if at all throughout the call and not before, so to improve sales focus on working systematically

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Modulate Your Voice for Presenting Effectively

Posted by Charlie Mernagh on

Modulate Your Voice for Presenting Effectively

Professional Presentations

 Modulate Your Voice for Presenting Effectively

If you are speaking in a high tone, you can lower your voice and in parts of your presentation speak slower and hesitate longer. You may find this particularly desirable talking to certain clients as it will hold their attention and keep them interested in your presentation.

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Performance Appraisals

Posted by Charlie Mernagh on

Performance Appraisals

Performance Appraisals

Management is ultimately about getting things done through others. Without a structured and clear approach to managing performance, where employees know what is expected of them and how they should approach their role, a manager is unable to effectively meet the level of productivity that is required. This will reflect badly on them and can impact on their own development.

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