Everything you need to know about motivating yourself
Hard Skills vs Soft Skills
Posted by Liz Fitzgibbon on
What’s the difference? Hard Skills – are teachable abilities or skill sets that are easy to quantify, for example a Degree or Certificate, proficiency in a foreign language, machine operation, typing speed. These ‘hard’ skills are often listed in your cover letter when applying for a job and are easy for an employer to recognise. Soft Skills – Also known as ‘people skills’ or ‘interpersonal skills’ are things like flexibility, leadership, communication, teamwork, time management, patience, motivation. It isn’t enough to just say that you possess a ‘soft skill’ so the best way to demonstrate that you possess a...
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- Tags: employers, Hard Skills, Interpersonal Skills, interview preparation, interview skills, interviews, Job Application, leadership skills, management skills, People skills, Soft Skills, STAR Interview Technique, team leadership, teamwork, time management
5 Ways to deliver excellent Customer Service
Posted by Liz Fitzgibbon on
Want to know 5 ways on how to provide excellent Customer Service and retain customers? Read on....
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- Tags: customer loyalty, customer satisfaction, customer service, excellent customer service, QQI Level 5 Customer Service
Great Sales Ideas
Posted by Charlie Mernagh on
1. Work Systematically
Take your list of prospects and systematically work through your list one after the other without pre-judging any call before it is made. Focus on the list and nothing more as sales objections will only happen if at all throughout the call and not before, so to improve sales focus on working systematically
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- Tags: Cold call, cold calling, sales, Sales agent, sales articles, sales consultant, sales jobs, sales manager, Sales rep, sales representative, sales strategy, salesforce, secret sales, seller, trainers sale
Modulate Your Voice for Presenting Effectively
Posted by Charlie Mernagh on
Modulate Your Voice for Presenting Effectively
If you are speaking in a high tone, you can lower your voice and in parts of your presentation speak slower and hesitate longer. You may find this particularly desirable talking to certain clients as it will hold their attention and keep them interested in your presentation.
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- Tags: #salespresentation, #sellingskills, professional selling, retail sales, retail selling, sales, sales pitch, sales professionals, selling
Performance Appraisals
Posted by Charlie Mernagh on
Management is ultimately about getting things done through others. Without a structured and clear approach to managing performance, where employees know what is expected of them and how they should approach their role, a manager is unable to effectively meet the level of productivity that is required. This will reflect badly on them and can impact on their own development.
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- Tags: annual appraisal, employee evaluation, performance appraisal, performance appraisal comments, performance evaluation, performance feedback, performance management, staff appraisal, work appraisal, work performance review