Consumer Law READY Training Course

The programme, developed by European Commission approved experts, spans all aspects of SME trading. From pre-contractual information requirements, rights of withdrawal, consumer rights and guarantees in case of non-conform products, unfair commercial practices to alternative dispute resolutions, Consumer Law Ready has it covered. Source of information; http://www.consumerlawready.eu/main-portal/about

Course Details

Consumer Law Training for European SMEs

Training Course for Organisations in County Tipperary

25% discount for booking online

Online Dispute Resolution. Fast. Fair. Convenient

With Permission 

EU Justice and Consumers YouTube Channel

For passwords please use Uppercase, Lowercase, Numbers and Characters: example - %!1WasTe2ra

First Organisations in Ireland to Complete Consumer Law READY Training Course

21st February 2018

Consumer Law READY Class of February 2018

Front Row left to right, Eileen Murphy Setanta College, John M Kennedy Thurles Chamber Enterprise Centre (LIT), Charlie Mernagh 2UpSkill Tutor, Chloe Williamson Setanta College, Mary Cantwell Electrical Generators & Pump Services Ltd. Back Row Left to Right, PJ Butler Thurles Hardware Ltd, Colm Fitzgibbon Stakelums Hardware Ltd, James O’Sullivan AV Star Systems, Joe Delaney Joe Delaney Lawnmowers, Emma Lacy Horan Automation & Consulting, Antoinette Connolly TQ Electrical Engineering, Kevin Smith Setanta College.

Course Aims

In Ireland, the rights of consumers are protected by Irish and EU laws. Consumer legislation is described here along with information about deposits and redress mechanisms. From this training course, small and medium-sized organisations will gain important knowledge of Consumer Law, helping you to make your own business more compliant and consumer friendly.

Who Should Attend?

This training course is suitable for all business categories as consumer rights apply to all customers who purchase a product or service such as health or beauty, computer & electronics, education or training, industry & agriculture, home & garden, travel & accommodation, automotive and other sectors who transact business with consumers locally or online.

What is covered in the 1-day training course?

The training course covers how the consumer protection directives apply to you and your business and a range of provisions that been introduced which businesses have to comply with such as legal guarantees, as well as an extended cooling-off period, mandatory withdrawal form and much more? 

What happens following the training course?

You will get a certificate of attendance on the day. Later you can log onto the EU Website, completing an online assessment and downloading your certificate of competence. You will now have gained important knowledge about Consumer Law, which will help you to make your own business more compliant and consumer friendly. You will have learned how to appropriately deal with customer complaints and refunds and much more.

 

Welcome to Consumer Law Ready

An EU-wide training programme in consumer law for Small and Medium Enterprises. Consumer Law Ready is a project funded by the European Parliament and the European Commission, managed in cooperation with the European Commission.

ConsumerLaw READY website


 Consumer Detriment Study Ireland 2014

(Competition & Consumer Protection Commission Ireland Report 2015)
  • Other Problems - 1%
  • Contract Terms and Conditions Issues - 3%
  • Cancellation Issues - 4%
  • Guarantee/Warranty Issues - 4%
  • Product/Service Delivery/Collection issues - 6%
  • Repair Issues - 6%
  • Deal/Voucher Website Issues -6%
  • Refund Issues -7%
  • Financial Product/Service Issues - 7%
  • False/Misleading/Incorrect Sales Issues - 13%
  • Cost/Pricing issues - 14%
  • Product or Service Fault/Defection - 58%
Full Report - CCPC Website

 With Permission

Source: European Commission YouTube Channel

 

European Commission ISMETCEC Thurles Chamber 

Learning Objectives

At the end of this workshop you will be able to; Identity with the rules on pre-contractual information requirements. Recognise the rules on the consumer’s right to withdraw from a distance and off-premises contracts. Give examples of the remedies which traders must provide when they do not conform with the contract. Explain what unfair commercial practices and unfair contract terms are. Give examples of alternative dispute resolution and the Online Dispute Resolution (ODR) platform, an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.

COURSE HIGHLIGHTS

COURSE OUTLINE