WORKSHOP FOR SMALL BUSINESS OWNERS
Know Your Consumer Rights as a Business Owner & Your Customers Rights
Is it Necessary to Attend?
Who Manages this Project Across the 28 Member States?
This project is a European-wide project managed by BEUC (the European Consumer Organisation) in a consortium with UEAPME (the Voice the small & medium enterprises in Europe) and Eurochambres (the association of European Chambers of Commerce and Industry). It is supported by the European Parliament and the European Commission.
What is covered in the 2 days or 4 evening workshop?
The workshop covers how consumer protection directives apply to you and your business and a range of provisions that been introduced which businesses have to comply with such as bans on hidden charges, as well as an extended right of withdrawal period and much more?
What happens once the workshop is finished?
You get a certificate in Consumer Law, accredited by the European Commission by logging onto the EU Website, completing an online assessment and downloading your certificate of competence. You now have important knowledge of Consumer Law, which will help you to make your own business more compliant and consumer friendly. You have learned how to appropriately deal with customer complaints and refunds and much more.
Fees structured to be affordable for all businesses
Only €65 per person - Pay online and avail of 25% discount
Workshop dates; 5th, 6th, 14th, 15th February between 6pm and 9.30pm and or one day per week on weeks commencing 12th and 19th between 9.30am and 5pm 14th and 21st February 2018
Please let us know if days or evenings suit best?
Small Sample of Course Content
Sample of 5 Modules
Consumer Detriment Study Ireland 2014
- Other Problems - 1%
- Contract Terms and Conditions Issues - 3%
- Cancellation Issues - 4%
- Guarantee/Warranty Issues - 4%
- Product/Service Delivery/Collection issues - 6%
- Repair Issues - 6%
- Deal/Voucher Website Issues -6%
- Refund Issues -7%
- Financial Product/Service Issues - 7%
- False/Misleading/Incorrect Sales Issues - 13%
- Cost/Pricing issues - 14%
- Product or Service Fault/Defection - 58%
At the end of this workshop you will be able to; Identity with the rules on pre-contractual information requirements. Recognise the rules on the consumer’s right to withdraw from a distance and off-premises contracts. Give examples of the remedies which traders must provide when they do not conform with the contract. Explain what unfair commercial practices and unfair contract terms are. Give examples of alternative dispute resolution and the Online Dispute Resolution (ODR) platform, an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.