Consumer Law READY Training Course
Consumer Law Training for European SMEs
Training Course for Organisations in County Tipperary
25% discount for booking online
Online Dispute Resolution. Fast. Fair. Convenient
EU Justice and Consumers YouTube Channel
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First Organisations in Ireland to Complete Consumer Law READY Training Course
21st February 2018
Front Row left to right, Eileen Murphy Setanta College, John M Kennedy Thurles Chamber Enterprise Centre (LIT), Charlie Mernagh 2UpSkill Tutor, Chloe Williamson Setanta College, Mary Cantwell Electrical Generators & Pump Services Ltd. Back Row Left to Right, PJ Butler Thurles Hardware Ltd, Colm Fitzgibbon Stakelums Hardware Ltd, James O’Sullivan AV Star Systems, Joe Delaney Joe Delaney Lawnmowers, Emma Lacy Horan Automation & Consulting, Antoinette Connolly TQ Electrical Engineering, Kevin Smith Setanta College.
In Ireland, the rights of consumers are protected by Irish and EU laws. Consumer legislation is described here along with information about deposits and redress mechanisms. From this training course, small and medium-sized organisations will gain important knowledge of Consumer Law, helping you to make your own business more compliant and consumer friendly.
Who Should Attend?
What is covered in the 1-day training course?
The training course covers how the consumer protection directives apply to you and your business and a range of provisions that been introduced which businesses have to comply with such as legal guarantees, as well as an extended cooling-off period, mandatory withdrawal form and much more?
What happens following the training course?
You will get a certificate of attendance on the day. Later you can log onto the EU Website, completing an online assessment and downloading your certificate of competence. You will now have gained important knowledge about Consumer Law, which will help you to make your own business more compliant and consumer friendly. You will have learned how to appropriately deal with customer complaints and refunds and much more.
Welcome to Consumer Law Ready
An EU-wide training programme in consumer law for Small and Medium Enterprises. Consumer Law Ready is a project funded by the European Parliament and the European Commission, managed in cooperation with the European Commission.
Consumer Detriment Study Ireland 2014
- Other Problems - 1%
- Contract Terms and Conditions Issues - 3%
- Cancellation Issues - 4%
- Guarantee/Warranty Issues - 4%
- Product/Service Delivery/Collection issues - 6%
- Repair Issues - 6%
- Deal/Voucher Website Issues -6%
- Refund Issues -7%
- Financial Product/Service Issues - 7%
- False/Misleading/Incorrect Sales Issues - 13%
- Cost/Pricing issues - 14%
- Product or Service Fault/Defection - 58%
Source: European Commission YouTube Channel
At the end of this workshop you will be able to; Identity with the rules on pre-contractual information requirements. Recognise the rules on the consumer’s right to withdraw from a distance and off-premises contracts. Give examples of the remedies which traders must provide when they do not conform with the contract. Explain what unfair commercial practices and unfair contract terms are. Give examples of alternative dispute resolution and the Online Dispute Resolution (ODR) platform, an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.