This course is an excellent starting point for people wishing to pursue careers as receptionists/clerical officers.Ideal for someone who would like to become a receptionist and people wishing to hone their Receptionist Skills.
At the end of this course participants will be able to:
Examine the skills, functions and responsibilities of a receptionist/front line office representative within an organisation.
Outline the products, services, key policies, structures and personnel of an organisation.
Explore the range of network and telecommunications equipment used and explain telephone communication terms.
Outline aspects of relevant Health & Safety legislation pertaining to working within a reception context.
Identify the process for the flow of information to and from an organisation and sources of reference/information and how to obtain information from pertinent resources.
Plan a reception layout and describe and operate a range of office equipment in the reception area.
Apply a range of communication skills including personal, interpersonal and technological proficiencies.
Produce relevant reception material, present a range of documents and process travel expenses.
Respond quickly in pressurized reception related circumstances and maintain composure when dealing with complaints.
Display a professional approach to receiving visitors.
Apply a range of general administrative skills within the reception and/or front office context.