WHY IS THIS WORKSHOP FOR SMALL BUSINESS OWNERS? NUMBER 1 "Consumer Rights Directive" The Consumer Rights Directive (CRD) came into force in 2014 and provides consumers with increased protection when they enter into on premises, off premises (doorstep sales) and distance contracts with traders based in Ireland and other EU countries.

Course Details

Know Your Consumer Rights as a Business Owner & Your Customers Rights

Is it Necessary to Attend?

Sanctions and Penalties (See summary for retailers & traders dealing with consumers - download). The Competition and Consumer Protection Commission (CCPC) has a range of powers to ensure businesses comply with consumer protection directives. These are Prosecution, Compliance notices, Undertakings, Prohibition orders, Fixed payment notices. If found guilty of an offence, a seller will be liable to a fine of up to €5,000, or up to 12 months’ imprisonment, or both. (this is an extract from the summary above). The workshop will give you sufficient resources to update and be fully compliant where necessary.

Who Manages this Project Across the 28 Member States?

This project is a European-wide project managed by BEUC (the European Consumer Organisation) in a consortium with UEAPME (the Voice the small & medium enterprises in Europe) and Eurochambres (the association of European Chambers of Commerce and Industry). It is supported by the European Parliament and the European Commission.

What is covered in the 2 days or 4 evening workshop?

The workshop covers how consumer protection directives apply to you and your business and a range of provisions that been introduced which businesses have to comply with such as bans on hidden charges, as well as an extended right of withdrawal period and much more? 

What happens once the workshop is finished?

You get a certificate in Consumer Law, accredited by the European Commission by logging onto the EU Website, completing an online assessment and downloading your certificate of competence. You now have important knowledge of Consumer Law, which will help you to make your own business more compliant and consumer friendly. You have learned how to appropriately deal with customer complaints and refunds and much more.

 Fees structured to be affordable for all businesses

Only €65 per person - Pay online and avail of 25% discount

Workshop dates; 5th, 6th, 14th, 15th February between 6pm and 9.30pm and or one day per week on weeks commencing 12th and 19th between 9.30am and 5pm 14th and 21st February 2018

Please let us know if days or evenings suit best?

contact us

 Small Sample of Course Content

Sample of 5 Modules


Consumer Law Ready

Download Course Overview Consumer Law Ready

 Consumer Detriment Study Ireland 2014

(Competition & Consumer Protection Commission Ireland Report 2015)
  • Other Problems - 1%
  • Contract Terms and Conditions Issues - 3%
  • Cancellation Issues - 4%
  • Guarantee/Warranty Issues - 4%
  • Product/Service Delivery/Collection issues - 6%
  • Repair Issues - 6%
  • Deal/Voucher Website Issues -6%
  • Refund Issues -7%
  • Financial Product/Service Issues - 7%
  • False/Misleading/Incorrect Sales Issues - 13%
  • Cost/Pricing issues - 14%
  • Product or Service Fault/Defection - 58%
Full Report - CCPC Website

Download trader leaflet Trader Leaflet

Consumer Law Ready
European Commission ISMETCEC Thurles Chamber 

Learning Objectives

At the end of this workshop you will be able to; Identity with the rules on pre-contractual information requirements. Recognise the rules on the consumer’s right to withdraw from a distance and off-premises contracts. Give examples of the remedies which traders must provide when they do not conform with the contract. Explain what unfair commercial practices and unfair contract terms are. Give examples of alternative dispute resolution and the Online Dispute Resolution (ODR) platform, an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.