Dealing with Irate Customers

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Dealing with Irate Customers

Turning a Negative into a Positive
Turning a Negative into a Positive
 
 
 
 
 
 
 
 
 
 
 
 Working as a customer facing employee can be very enjoyable and rewarding when someone has a compliment or simple problem to resolve, whether on the phone or face to face.

Customer Retention

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Customer Retention

customer retention

Customer retention begins with the very first contact a company has with a customer and continues throughout the life of a relationship. Successful retention efforts take the full lifecycle into account. A company's effort and ability to retain and attract prospects that are converted to new customers is related not only to its product or services, but also to the way it looks after and services its existing customers, the value the customers actually generate as a result of utilising the solutions, and the reputation it creates within and across the marketplace.

Steps in Conducting a Kaizen Event

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Kaizen Events

Team Meeting

The Japanese word "Kaizen" means “quick improvement" or "change for the better,"  the practices that focus on continuous improvement of processes in manufacturing, services and business. 
 
Kaizen events are normally promoted as one off events, but they should be part of an overall plan for continuous improvement if they are to be successful and for real gains to be sustained.
 

What is Lean?

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What is Lean?

According ton the Lean Enterprise  Institute the core idea is to maximize customer value while minimizing waste. Simply, lean means creating more value for customers with fewer resources. 

Lean organizations understand and respect customer value and focuses its key processes to continuously increase it. The main goal is to provide real value to the customer through a real value creation process that has no waste.
 
In order to accomplish this, lean thinking redirects the focus of management.

https://www.lean.org/WhatsLean/21.5.2017

CV Content

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CV Content

 CV Content
Your CV is is marketing you and what you have to offer as a solution to the reader, in order to do this you only have one chance to make a first impression. read more and watch the step by step guide video

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