Most Effective Ways to Overcome Management Skills’ Problems.
Most Effective Ways to Overcome Management Skills’ Problems.
Businesses rely very heavily on the necessary skills of managing staff performance and that is a daunting task if you have just been promoted to team lead or supervisor. You have possibly accepted a role as a barman, mechanic, electrician, office administrator etc and have spent possibly years perfecting that particular skill such as reducing the time it takes to carry out the task and increasing the quality of the end result such as no mistakes in filing important paperwork as an office administrator.
Your boss has noticed you are excellent at carrying out your day to day duties and tick all of the necessary boxes such as timekeeping, carrying out your duties having lots of compliments coming from the end user and overall a model employee.
The senior management team have a meeting and agree you are the ideal person to put forward for promotion, interview you and you accept the role as supervisor of your department, get a pay rise and all of the perks that go with your new role.
“Carter McNamara, MBA, PhD, Authenticity Consulting, LLC states that in new businesses, "management" is often considered "whatever needs to be done just to keep things afloat". However, for your business to grow and remain healthy, you must master certain basic skills in management and leadership -- skills that will help you avoid the crisis situations where you have to do "whatever it takes to stay afloat". The basic skills include problem solving and decision making, planning, meeting management, delegation, communications and managing yourself.”
Problem Solving and decision-making Skills
Every team lead and supervisor will benefit from having good problem-solving skills as they encounter problems on a daily basis; some of these problems are obviously more severe or complex than others.
It would be excellent if we had the ability to solve all problems efficiently and in a timely fashion without difficulty, but unfortunately, there is no one way in which all problems can be solved.
Some managers have already learned that skill in their previous role, but if not then it is possibly a skill that will need to be learned on the job as the problems arise and in doing so the team lead or supervisor could possibly add to the problem due to not having that basis skill which is necessary for managing performance.
Talking to others about problems is not only therapeutic but can help you see things from a different point of view, opening up more potential solutions. I would be a wise decision to learn the stages of problem-solving in order to perfect this important skill.
Managing time is a key skill necessary as a team lead or supervisor and it is possibly a skill learned in your previous role if so it is now time to pass that skill onto your employees and have them improve their organisational skills. In planning, there are other things which possibly need attention such as rostering, planning the workload such as dividing work between different employees and ensuring the skills match the work assigned.
“According to bizmove small business guide, planning skills is written about and talked about more than it is done. Here are some ideas that will help you improve your planning skills.
Force yourself to plan.
If you fail to plan, you are by default planning to fail.
Schedule uninterrupted time every day to do your planning.
Anticipate possible problems you could encounter in your project because of people, material, or mechanical failures. Purposely provide preventive actions and contingency plans in important high risk situations.
When planning a project, plan in thinking time.
Plan for tomorrow, tonight. Your subconscious will help organize while you sleep.
Management meetings are a key part of the team lead and supervisor’s role and it is important to be well prepared for those meetings as most management meetings are accountability and planning meetings. You are accountable for plans made and must ensure you plan accurately for the week or month ahead. The meetings are very enjoyable when everything is going according to plan, but not so enjoyable when plans do not work out.
To make your job more enjoyable do ensure you delegate tasks to match the skills of your employees, and also ensure you manage them stage by stage to ensure the tasks are completed within the time frame and to the standards promised. If you think a task will get done in one hour, add an extra 50% to it for things going wrong. Under promise and over deliver is the key.
This is an area lots of team leads and supervisors struggle in doing as they have proven they are the best in their department at this task and find it difficult to share the task. But the key to good management is to follow this rule “Get a person to do what you want them to do, the way you want them to do it because they want to do it themselves”
“A good tip from mindtools on how to delegate. Start by specifying the outcome you desire to the people you trust to deliver it. Establish controls, identify limits to the work and provide sufficient support, but resist upward delegation. Keep up to date with progress, and focus on results rather than procedures. Finally, when the work is completed, give recognition where it’s deserved.”
Communications and Managing Yourself
Finally, communication up to senior management, across to other team leads or supervisors and down to employees is vital. It has often been said the message is lost in the text and that cannot happen if you are to effectively manage performance. This is a widely written about the subject and that in itself brings clarity to how important communication skills are for team leads and supervisors, as you are the people who get the work done through other people.
It is important that communication with staff does not only occur around negative instances and that positive achievement are well communicated as well. All of this helps to engage staff and reduce turnover - highly engaged staff are more profitable staff. Communication and feedback is the key to a successful working environment as it helps:
- people learn
- create an opportunity for professional and personal development
- boost morale and loyalty
- provide insight into how your business is running
Being a good leader is about building trust with your team. When you are the manager or leader of a team, knowing effective communication skills can make the difference between reaching your team goals with ease or barely getting there – if at all! – and struggling all the way through.
If you are a supervisor or in a position of leadership, learn these effective communication tips and make sure your team makes it all the way to the top!
The top five communication skills for managers
- listening skills
- building relationship based on trust
- setting clear priorities
- enabling collaboration
- conveying the organisational vision
Management is following two tracks and ensuring you as the manager manage the tasks assigned to your department as well as the people you are assigned to carry out those tasks. There are leadership styles that everyone has and it is a good idea to identify your styles so as you can match your style to the people individually you manage. There are various different characters and it is also a good idea to learn about various characters so as you will be able to match your character to those you manage.
“A quote from Henry Ford; If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”
Management and Sales Training Specialist
- Management Skills
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