Team

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We are a small but an effective team and our motto is to always put the customer first.

Charlie Mernagh
Management Training Specialist
 
Charlie Mernagh

A former senior executive and head of training working with clients to ensure that everyone from the senior to the front-line manager has the skills necessary for the organization to grow and change. Through a serious of workshops and one-on-one coaching, individual managers become more confident, employees become more engaged and focused, and teams become more productive.

With over 30 years experience working for a multinational insurance company with a record of profitability improvement and revenue growth, and direct experience in managing sales, budgets, customer service, distribution, human resources and policy compliance.

As a seasoned consultant and trainer, clients for the management development programs have been as diverse as a public transport company, an international cleaning company, and public sector departments. Managers who have improved their performances range from team leads, cleaning supervisors and public sector managers, to engineers and Pharma managers.

 
Qualifications: Certificate in Training & education through NUI Galway, Higher Diploma in sales coaching (QSC)
 

Miriam Durack

Director of Business & Career Development

Miriam Durack

After spending over twenty years plus in the HR and Recruitment Industry Miriam has worked in the public and private sector across Ireland, UK, Europe, the Middle East, Australia, USA, and Canada. A specialised in organising Policies & Procedures, employment contracts and assisting individuals in creating professional CVs and preparing for interviews. Delivering training in the following areas: Training Delivery & EvaluationQQI Level 6Training Needs Analysis and Design QQI Level 6Customer Service QQI Level 5Career Planning

 

Liz Fitzgibbon

Training Coordinator

 Liz Fitzgibbon

Liz has been part of the team since 2014, she worked in banking across the UK for many years. She spends her days planning training and networking events and ensures all of the necessary paperwork is in place for job seekers who are getting funded training. Her main role is coordinating all of the training provision for the organisation and ensuring all paperwork is completed properly as well as keeping the business running smoothly. A real team player with a very positive approach to her role and an invaluable asset to the organisation.

 Qualifications: QQI Level 6 Certificate in Consultative Selling, QQI Level 5 Certificate in Digital Marketing, QQI Level 5 Certificate in Customer Services, QQI Level 6 Major Award in Business Studies


Training Team

 
We have a dedicated team of trainers available to deliver high-quality training programmes to you and/or your organisation. Below you will find a brief overview of our the work we do. The team provide training in a variety of areas such as management development, customer service, sales training and HR services. This training can be delivered online, in-house and in open workshops across Ireland. The open training courses are normally delivered in Thurles Chamber Enterprise Centre on the LIT Campus in Thurles Co Tipperary. We deliver training courses across Ireland and in the UK on request. The bespoke training courses are delivered in-house and can be in conjunction with the online course where you can study at your own pace.
 
Continuous Professional Development Team
 
Career Development Team (CDT)
 
In addition to growing their career, employees are usually interested in developing themselves both personally and professionally and our professional career development team will be with you all the way. For over four years our career development team have bee providing career clinics on behalf of the Jobs Expo in Cork
 
 
Lean Six Sigma
 
Lean Six Sigma Team
 
Our lead instructor has a Black Belt NFQ Level 9 in Lean Management Quality Systems through University College Limerick (UL) and QQI Level 6 Certified in Training & Development special purpose award. He has over 25 years industry experience and has worked in various financial services organisations and industry that had both a national and global reach. Lean Six Sigma is a methodology that relies on a collaborative team effort to improve performance by systematically identifying and removing waste. It combines lean manufacturing/lean enterprise and Six Sigma to eliminate the eight kinds of waste (Muda): Overproduction. Waiting time.
 
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